Shipping, returns and complaints

Delivery options

The vast majority of our deliveries take place via Postnord and registered letter class 1 directly to your mailbox within 1-3 working days from the time you placed your order. If the package is larger, it will be sent by DHL to your nearest representative that you select at checkout.

Delivery costs Sweden

  • Free shipping within Sweden for orders over SEK 499
  • Shipping cost within Sweden: SEK 49

Delivery costs Nordic countries

  • Free shipping for orders over SEK 800 (€67)
  • Shipping within Finland, Denmark and Iceland: SEK 90 (€8)
  • Minimum order SEK 200 (€17)
  • We currently do not deliver to Norway

Delivery costs for the rest of the EU

  • Free shipping on orders over SEK 1000 (€84)
  • Shipping within the EU: SEK 130 (€11)
  • Minimum order SEK 200 (€17)

Delivery time

We offer a standard delivery time of 1-3 working days within Sweden. Within the EU, the delivery time is 3-7 working days.

Returns

We stand behind our products 100% and hope you are more than satisfied with your goods. If for any reason you regret your purchase, you always have 14 days to return an item after delivery. Please see instructions below:

1. Please inform Soulcircus Shop that you wish to make a return by sending an email to hello@soulcircus.io

Include your full name, reason for return and order number in your email. Note that you as the customer are responsible for the return costs.

2. You cannot return a product that has been used or opened.

3. The product must always be returned in its original packaging and undamaged.

Returns are sent to :

Espiritu Santo Studio

Maria Bangata 2B

118 63, Stockholm

As soon as your item is returned undamaged, you will be refunded within 14 days. The fee for returns varies depending on the country of order and package size. For small and medium-sized packages, the following fee applies for returns:

  • Sweden: SEK 49
  • Europe: €15

Fee for unclaimed package or failed delivery attempt

If you change your mind and do not want your order after the package has already been sent from us, you must collect the package at your drop-off point and send it back to us as a return. In the case of unclaimed packages, there is a fee for the cost of administration & return that Postnord charges.

  • Sweden: SEK 149
  • Europe: €25


Complaints

As a customer, you have the right to complain about a product if it is affected by a manufacturing defect. Contact the Soulcircus Shop within a reasonable time from the discovery of errors at hello@soulcircus.io and attach clear pictures of the incorrect item. We review all complaint cases individually and return with information via email shortly.

Transport damage

Check the goods for any damage when you receive the delivery. In order for goods with visible, external transport damage to be able to be claimed with us, the damage must have been noted on the agent. If you should discover hidden defects or transport damage after opening the package, please contact hello@soulcircus.io immediately. Attach clear pictures of the defect and packaging. In order for us to be able to claim transport damage to the shipping company, we need to report the transport damage within 1-3 days. We are therefore grateful if you report the damage within this time.